Faster Disaster Response and Recovery: People Plus Technology

Craig Lawrence Announcements

It seems like we can’t go a month without a new natural disaster. Hurricane Harvey in Texas, the wildfires in California, now the Polar Vortex in the Midwest. These disasters hit everyone and everything hard, and your electric utility is no exception. Much of our nation’s critical power infrastructure is above ground – power lines, poles, transformers, and substations are …

The Start Line is the Finish Line: The Journey of the 2018 Coppell Solar Car Team

Craig Lawrence About Us, Announcements, Solar Car

“The miracle isn’t that I finished. The miracle is that I had the courage to start.” – John Bingham   Several months ago, we wrote about the Coppell High School Solar Car team, which Treverity sponsored this year in their quest to complete the Solar Car Challenge – a seven day grueling road race from Texas to California, covering over …

Using Machine Learning to Improve Utility Customer Experience

Craig Lawrence Case Studies, Customer Experience, Data Science, ETR, Machine Learning

To most customers, their electric utility has only one job – to keep the lights on. A power outage is one of the few times, other than paying their bill, that a customer engages with their utility – so, the utility interaction with the customer is a high leverage point. Perhaps just as important as getting the lights back on …